FAQ hub
Every question answered elsewhere on this site, collected here and grouped by topic. Each one names the page it came from, so you can open it for the full steps and boundaries. If your question is not here, the support widget in the corner reaches a person.
The free quota runs on the Beijing calendar day and is counted twice over — once per visiting IP address and once per browser device identifier — with the higher of the two applying. Switching browsers, switching networks or opening a private window therefore does not reset it.
Almost every failed parse is the link rather than the tool: deleted or private content, a login or payment requirement, temporary platform throttling, or a truncated link. Work out which one it is before retrying — under throttling, resubmitting makes the next attempt slower.
The delivered format and resolution follow what the source publishes for that request: a source with only VP9 delivers WebM, and a tier that was never published cannot be produced. A single delivery is capped at 250 MB, and media that reaches the cap does not enter the pipeline.
Anything about a specific order — refunds, invoices, account problems — has to be handled by a human; no page can give a verdict on an individual case. Email support@vidfable.com or use the support widget in the corner.
Frequently asked questions
Is VidFable free?
The free plan parses 3 public video links a day with nothing to install. Pro and Team plans add unlimited parsing.
Why can't my link be parsed?
Usually the link is incomplete or the content needs a login. Copy the full share text or page URL again and paste it unchanged.
Why is there no 1080p option?
The panel only lists the deliverable formats the source actually returned. If 1080p is missing, that resolution was not published for this video.
How long are downloaded files kept?
A file is deleted from our servers as soon as your download completes, and anything uncollected is cleaned up after 24 hours.
Do I need to provide an account or cookies?
No. Parsing uses the public link only and never collects a platform account, password or cookie.
Supported platforms
Public video links from Xiaohongshu (RedNote), Douyin, Bilibili and YouTube.
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